Regulatory Application
Purpose: a third-party application that supports a regulatory process where managers are required by law to supervise certain activities.
Techniques Utilized
- Card Sorting
- User interface design
- Usability testing
Goal
- 80% successful completion of process without assistance
High-Level Findings
Initial usability testing was conducted on a tool the firm had already purchased. Only 16.5% of managers were able to successfully complete their supervision activity. Some configuration changes raised the success rate to 42%.
A card sorting exercise was conducted to better understand how the users thought about their work. Based on the results of the exercise, updated user interfaces were created – designs worked within the third-party application technology constraints.
A third round of usability testing showed that success rate had increased to 67%. One final round of design changes were made and then tested with an 87% success rate.
Outcome
Management was very pleased with the proposed solution. It salvaged the significant investment that had already been made in the third-party tool and saved the cost and time of developing a solution from scratch - the total of the which were estimated at over a million.
Quote
"I wanted to take a moment to thank you for your hard work and dedication to the consolidated user-centered design project. Your usability experience and strong presentation preparation skills were instrumental in producing quality deliverables. Your wonderful team spirit was truly an asset to our project team. I am glad to have had the opportunity to work with you on this project and am looking forward to working with you again in the future."
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